Audio and Video Troubleshooting

Media Matters for America video and MP3 audio files are in two formats: QuickTime and Windows Media. However, our multimedia content is optimized for QuickTime using a broadband (cable, DSL, or faster) connection. Download the latest version of QuickTime for Windows or Macintosh free here. To listen to our audio files or view our video content using Windows Media Player, download the latest version of the Player free here.

If you are unable to hear the sound on any of our video or audio clips, please check your volume settings and speakers. If you are still having trouble, let us know by filling out our comment form. In your comments, please include which Web browser you are using, what plug-ins are installed on your computer, and what operating system you are using. This information will help us better pinpoint your problem.

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